It is recommended that you drain your boiling tank once a week. Cleaning your distiller will depend on the amount of water you use and the type of water you have. If you have a lot of sediment and minerals in your water (some well water) you will have to clean it more often than if you have already filtered water. To determine if you need to clean the boiling tank, turn the unit off and let the unit cool down before opening the lid.  Then, simply take the boiling tank lid off and have a look inside. If you notice a discoloration or mineral build up on the element, float or walls of the tank; it is time to clean your boiling tank.

If the taste of your distilled water has changed, it may be time to do a good cleaning on your distiller.  If you have a pump, it may be time to do a liquid sterilization and a steam sterilization after.  A change in the taste of your water is also a prompt to change your Activated Coconut Charcoal in your post filter.

Your water distiller needs ventilation in order to cool the water and facilitate the distillation process.  If your distiller does not have appropriate ventilation; not only will your distiller be less efficient making water, the life span of the distiller will also be shortened.

We do our best to stock replacement parts for Polar Bear water distillers.  However, there are parts that we are no longer able to provide. Please contact your dealer for more information!

The Bushing Kit, on the boiling tank float rod, should be replaced every 2-5 years, during normal use.  The wearing of the bushings will be defined by your usage as well as your raw water supply.  If you find moisture escaping near the boiling tank, we recommend taking your unit to a local dealer for replacement of the bushing kit. Or call for a service technician to come to you.

You should replace your Activated Coconut Charcoal every 2 months or 500 gallons of distilled water.  Remember to give the charcoal a rinse with clean distilled water prior to re-installing the filter canister on the distiller.  Rinse the charcoal with approximately one cup of distilled water until the water runs clear. Follow the detailed instructions in your manual.

No. There can be contaminants in your hot water tank that will damage components in your water distiller and add extra impurities to your boiling tank. Also, the inlet water valve is not intended for hot water.

Yes. If you have a water softener or purifier, it is s a great idea to hook-up your water distiller with the softened or filtered water. Not only will this keep potential contaminants out of your solenoid, but it will also assist in keeping your boiling tank cleaner.

No. All charcoal is manufactured in a precise manner to achieve the best results for the application.  Activated Coconut Charcoal is produced for the food industry and will provide the best results.

The Activated Coconut Charcoal provides an extra level of assurance of the best results with Taste and Odours.  It will absorb any unwanted VOC’s (Volatile Organic Compounds) that may escape the distillation process.  As Distilled Water has basically no taste, the Activated Coconut Charcoal does enhance the flavour.